Refunds & Returns


We are only able to offer a refund / credit note on products if un-opened / un-damaged and in original packaging with a purchase receipt unless there is a fault with the product.

If you are dissatisfied for any reason with a Dermalogica product we offer a 100% money back guarantee.  



A 24 hour notice of cancellation must be given or a full cancellation fee will be charged.



Our offers and discounts are not valid with any other offer or discount.



We are price competitive and will match any product with proof of purchase from an authorised Dermalogica stockist.



Tinting / Lash Extensions / LVL Lashes

A patch test is required 24 hours prior to your service.

Facials / Massage Treatments

Please arrive at least 5 minutes prior to your appointment time as we may not be able to offer you your full allocated treatment should you arrive late.

Ear Piercing

Children under the age of 16 must be accompanied by a parent or Legal Guardian.